We do everything we can to help you stay on schedule. Our shipping process is designed around that core promise. All orders placed before our daily cutoff will always be packed and shipped out same-day.

Because they are the most reliable overnight carrier with a 98% on-time rate, we use FedEx Express for every order.

When shipping delays happen, we work directly with FedEx Premier Support to help get your package back on track.

Once your order ships, you'll receive a tracking email with a scheduled delivery date. You can also opt in to text alerts on your shipment.

Orders placed before 4:30pm EST on weekdays ship the same day; 11:00am EST on Saturdays. Read about our enhanced GPS tracking for select orders.

We don't ship ground. Ground isn't guaranteed, tracking runs slow, and packages get lost more often. Getting your order there quickly and intact is the point.

Every order ships FedEx Express air — two business days standard, next business day available.

Complimentary Saturday delivery on Next Day orders that ship Friday. Excludes Canada, Central Florida, and areas without FedEx Saturday service.

For residential deliveries, we recommend the free FedEx Delivery Manager app: a live map on delivery day, push notifications, driver instructions, and the option to hold your package at a FedEx Office or Walgreens.

Need delivery by 8:30 a.m. or another special option? Contact us before placing your order and we'll get it there.

We ship to Canada via FedEx 2–3 business day air for $13 USD. Duties and taxes are calculated and collected at checkout, so your order arrives like a domestic delivery — nothing owed at the door, no brokerage fees, no surprises. Customs documents travel electronically with the shipment, so orders typically clear without delay.

Transit times by region

2-3 business days
Quebec, Ontario, Nova Scotia, New Brunswick, Manitoba, British Columbia, Prince Edward Island, Saskatchewan, Alberta

3 business days
Newfoundland & Labrador

3-6 business days
Northwest Territories, Yukon, Nunavut

Business days exclude major US and Canadian holidays.

We don't charge restocking fees.

You have 30 days from your purchase date to start a return. Returns must be factory-wrapped, unused, unwashed, and in their original packaging. Custom, outlet, and clearance items are final sale.

To start a return, visit our returns & exchanges portal. We'll generate a label you can print.

No printer? Create your label, then bring the tracking number to any FedEx store — they'll print it for you. A small printing fee may apply at some locations.

Original shipping fees are non-refundable. Return shipping is the customer's responsibility — we offer a prepaid label for $9, deducted from your refund. We waive the return label fee for exchanges.

If you prefer to ship your own, we recommend a trackable service with insurance. We can't cover returns lost or damaged in transit.

Once we receive and check your return, we'll refund you on your original payment method within 1 business day. Banks and credit card companies usually post refunds within 1-4 business days after that. If yours hasn't arrived, check with your bank first, then contact us.

How extensions wear comes down to care. Follow our Care Guide and pass it along to your client — it keeps the hair looking its best and covers you if there's ever a question. Wear-and-tear from care that doesn't follow the guide isn't something we can cover.

Defective items or items damaged in shipping can be exchanged for the same item within 30 days of purchase. Contact us to get started.