SHIPPING

Orders placed before 1pm EST on regular weekdays will be shipped the same day. Orders placed before 10am EST on a Saturday will ship the same day. Please note that UPS only picks up Overnight and 2-Day air packages on Saturdays. UPS 3-Day and Ground are not picked up on Saturdays.

All orders ship from sunny Florida.

When you checkout, you will have a choice of shipping methods based on your area.

Once your order ships, you will receive a tracking number via email. You can click on the tracking number and see a scheduled delivery date. You'll also have the option to enter your phone number and get text alerts for your shipment.

We get great rates because we ship a lot of packages and we do not mark our shipping costs up so you should find our shipping to be very competitive.

UPS SHIPPING

UPS provides a variety of shipping options including: Ground, 3-Day, 2-Day, and Next-Day Air.

UPS does not include the day the package was shipped and they do not consider Saturday or Sunday as a "day." For example, if you order 2-Day Service on a Friday, you would generally receive your order on the following Tuesday.

If you need special shipping options, including UPS Saturday delivery, please contact us before you place your order and we'll do whatever we can to get it there for you at the best price possible.

USPS (US Postal Service) SHIPPING

USPS Priority Mail. With delivery 6-days a week and a very reasonable price, USPS Priority Mail service is good if your order is not quite as time-sensitive or if you live close to Florida. Depending on your distance to Florida, Priority mail generally takes between 1 (Central Florida) and 3 days for delivery. Priority Mail delivery dates are not guaranteed and may take longer than 3 days on occasion. Our experience is that around 6% of all Priority packages can be delayed an extra day or 2.

Here's a chart showing estimated Priority Mail delivery times for your area:

USPS Express Mail. With delivery 6-days per week, USPS Express Mail can be a good option for expedited delivery. Express mail takes between 1 and 2 days for most addresses in the US. Although we've found this service to be slightly more prone to occasional delays than UPS, this is a guaranteed service. If the order is not delivered on time, USPS refunds your delivery fee.

INTERNATIONAL SHIPPING

Based on your location, we ship to Canada via UPS, DHL, and FedEx. Taxes, duties, and VAT are the responsibility of the recipient. Shipping options for your area will show up as you checkout. We complete all necessary customs forms for you but, please note that packages occasionally get delayed in customs beyond the control of UPS or Frame & Thread.

RETURNS

We want you to be happy and we know you will love our hair! We're hair stylists too and we'll always try to take care of you the way we would like to be treated.

If you want to be charged restocking fees and you like being told "no", there are plenty of other hand-tied suppliers who will do that for you. Lol. Seriously.

You'll have 30 days from your date of purchase to make a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom orders may not be returned.

To request a return, send a request for Return Authorization by using the Conversations feature on your account page. Provide details of your purchase including order number, date of purchase, along with a list of specific items you would like to return, and the reason for return.

Shipping
Along with your Return Authorization, we will provide a return address.

Include with your return, your Return Authorization number.

Please note, original shipping fees are non-refundable and return shipping is generally not covered by Frame & Thread.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed (usually the same day) and a credit will be applied to your original method of payment.

Late or missing refunds
It usually takes 1-4 business days for banks and credit card companies to post your refund to your account. If you haven’t received a refund after this time, first check with your credit card company or bank. If you’ve done this and you still have not received your refund, please contact us by using the Conversations feature on your account page.

Clearance items
Clearance items cannot be refunded or returned.

Exchanges
Defective or items damaged in shipping may be exchanged for the same item within 30 days of purchase. Please contact us by using the Conversations feature on your account page to obtain an authorization.