SHIPPING - CANADA

For US Shipping & Returns information, click here.

We ship quickly and we don't make excuses.

You will never hear "it's not our responsibility after we ship it"..

From the time you place your order to the time you receive your hair, we manage the shipping process to help keep you on time.

Once your order is on the way, you will receive a tracking email. You can click on the tracking number and see a scheduled delivery date. You'll also have the option to enter your phone number and get text alerts for your shipment. We also we track every order and watch for delays. If there's a problem, we contact the shipping company and work with them to get your order back on track. We will always do what we can to help make sure you get your wefts on time!

Orders placed, for shipping into Canada, before 1:30pm EST Monday-Friday will always ship the same day.

We get great rates because we ship a lot of packages and we do not mark our shipping up so you should find it to be very competitive.

NEW! Read about our enhanced GPS tracking for larger orders!

FedEx & DHL Shipping

We ship to Canada via FedEx & DHL. There is currently no duty on hair extensions imported to Canada. Local and Federal taxes (GST, PST, & HST depending on your province and territory) and brokerage fees are the responsibility of the recipient. Shipping options for your area will show up as you checkout. We complete all necessary customs forms for you using electronic customs pre-clearance so our packages usually fly through customs!

FedEx/DHL will usually contact you the day before your delivery so you can resolve any taxes or fees that are due.

RETURNS

We want you to be happy and we know you will love our hair! We're hair stylists too and we'll always try to take care of you the way we would like to be treated.

If you want to be charged restocking fees and you like being told "no", there are plenty of other hand-tied suppliers who will do that for you. Lol. Seriously.

You'll have 30 days from your date of purchase to make a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom orders may not be returned. Items sold in a kit that includes education may not be returned. V-Light is excluded from our standard return policy. Please see product listing for specific details.

To start a return, enter your order number and zip code at our returns page. This will generate a return label for you to print so you may need to use a desktop or laptop computer with a printer attached. If you can not print a label or need other assistance, we're here to help!

Shipping
Original shipping fees are non-refundable and return shipping is generally not covered by Frame & Thread. We are able to provide a return label for $9.

If you would like to send your return using your own label, please consider using a trackable shipping service and purchasing shipping insurance. When you use your own shipping method, we can not be responsible for lost or damaged shipments.

Refunds
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed (usually the same day) and a credit will be applied to your original method of payment.

Late or missing refunds
It usually takes 1-4 business days for banks and credit card companies to post your refund to your account. If you haven’t received a refund after this time, first check with your credit card company or bank. If you’ve done this and you still have not received your refund, please contact us by using the Conversations feature on your account page.

Clearance items
Clearance items cannot be refunded or returned.

Exchanges
Defective or items damaged in shipping may be exchanged for the same item within 30 days of purchase. Please contact us by using the Conversations feature on your account page to obtain an authorization.